Attendance and Communication You agree to notify your Pain Pals GY support worker as soon as reasonably possible if you are unable to attend any scheduled online or in‑person appointment.

Data Protection and Record Keeping You understand and agree that Pain Pals GY will collect and retain personal and relevant medical information for lawful purposes, including safeguarding, service delivery, and compliance with UK data‑protection legislation.

Confidentiality in Group Settings You understand and agree that all group sessions are confidential.                                                             You must not disclose, discuss, or share any information, personal experiences, or contributions made by other participants outside the group at any time.

Legal Proceedings Between Service Users You understand that you may not initiate civil legal proceedings against other service users in relation to matters discussed within Pain Pals GY sessions or arising from personal disagreements connected to your participation in the service.

Responsibility for Personal Wellbeing You understand and agree that you remain responsible for your own physical and mental health. You will consult your general practitioner or relevant healthcare professional before making any changes to medication, diet, or physical or mental health management.

Safeguarding and Duty to Report You understand and agree that if Pain Pals GY staff become aware of any situation that indicates a risk to your safety or the safety of others, they have a legal obligation to report such concerns to the appropriate authorities. This may include, but is not limited to, medical services, the police, or adult and child safeguarding teams